Frequently Asked Questions
HOW CAN WE SET UP AN APPOINTMENT?
To book an appointment, use my CONTACT ME FORM or email me at kingmitchimage@gmail.com. You can also contact me on my Instagram or through my phone number! Once you've reached out, I'll get back to you within 24-48 hours. We can then talk about your shoot and iron out the details together.
WHAT IF I HAVE TO CANCEL OR RESCHEDULE?
In case you have to cancel, unfortunately, the deposit is non-refundable. But if rescheduling is your plan, your deposit will cover the costs. And remember, communication is key, so if you ever need to make changes, don't hesitate to content me.
CAN I GET THE RAW, UNEDITED PHOTOS?
Yes, you certainly can. To receive the RAW and unedited photos, please refer to my bookings page to select that option. Alternatively, you can let me know when choosing your images. I'm more than happy to accommodate your preferences!
HOW LONG WILL YOU TAKE TO EDIT MY PHOTOS?
Typically, it takes me about 7-14 business days after you've made your selections to deliver the edited photos. However, if you're under any time constraints and need the images sooner, please let me know in advance. We can figure something out!
DO I NEED TO PAY A DEPOSIT? Yes, indeed.
To ensure that your preferred date is exclusively yours, I need to reserve the time for you. If, for any reason, you need to cancel, it can be challenging to find another client on short notice to fill your slot. But don't worry; if you reschedule, your deposit will be applied toward the new shoot date. Hence, I ask for a NON-REFUNDABLE deposit, set at 50% for all photoshoots before the shoot.
CAN I CHOOSE THE PHOTOS TO BE EDITED?
Absolutely! After removing outtakes such as blurry images, blinks, photobombs, etc., I'll present you with a curated set of shots. You then get to choose the ones you love the most for editing based on your package. I can ensure you are wholly satisfied with the final product.
HOW WILL I RECEIVE MY IMAGES?
Once your photos are ready, I'll get in touch to ask for your preferred email address. I'll then share an online gallery link with you, ensuring your photos are delivered safely and securely at the highest quality.
HOW DOES THE DEPOSIT WORK FOR THE VIDEO SERVICES?
The deposit for my video package typically encompasses between 50% to 100% of the total cost of the videography services. The initial payment, or retainer, secures your booking and ensures I allot the required time and resources for your project.
HOW WILL I RECEIVE MY VIDEO PROJECT?
Once your video is ready, I'll get in touch to ask for your preferred email address. I'll then share an online Dropbox/Google file link with you, ensuring your photos are delivered safely and securely at the highest quality.